Frequently Asked Questions

  1. Which package did I sign up for?

    No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.
  2. Can I switch membership types?

    You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments.
  3. What wines will be in my shipment?

    If you're a member of our curated club, your wine selection will be hand-picked just prior to the edition being shipped. If you're a part of the Member's Choice club, you'll get to decide which varietal you'll receive.
  4. When will the next package be shipped?

    You'll receive a wine club package four times a year. We ship at the beginning of March, June, September and December.
  5. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.
  6. Can I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.
  7. What additional wines are available to me?

    Visit our online store to see all of the wines that are available for purchase.
  8. When will my credit card be charged?

    Credit cards will be processed on the cut-off date of the 15th of each month prior to shipping.
  9. I forgot my member number... How do I find it?

    Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.